Built in Camera is not working

[Stephanie751]

Hi.  My built in webcam has stopped working.  It is only showing a black screen.  When I go into device manager it says the camera is working properly but obviously it isn't.  When I go to HP support, it does not have any drivers listed for my computer.  Please HELP!!!

[Raj_05]

Hi @Stephanie751,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with the built-in camera on your HP All-In-One PC 24-Dp0000a IDS Base Model. There are several possible reasons why the camera may not be working. Here are some troubleshooting steps you can try.

• Check the camera privacy settings: Sometimes, the camera may be disabled in the privacy settings of your operating system. On Windows, you can go to "Settings" > "Privacy" > "Camera" and make sure the camera access is enabled for the apps you want to use.
• Update drivers: Outdated or incompatible camera drivers can cause issues. You can try updating the camera drivers by going to the HP support website, entering your model number, and downloading the latest drivers for your specific PC model.
• Restart your PC: A simple restart can sometimes resolve temporary glitches or conflicts that may be affecting the camera functionality.
• Check for physical issues: Ensure that there are no physical obstructions covering the camera lens. If your PC has a privacy shutter, make sure it's fully open. Additionally, check for loose connections between the camera module and the PC.
• Run the HP PC Hardware Diagnostics: HP provides a set of diagnostic tools that can help identify hardware issues. You can access the HP PC Hardware Diagnostics by restarting your PC and repeatedly pressing the Esc key until the Startup Menu appears. From there, choose the "F2 System Diagnostics" option and run the tests related to the camera or hardware components.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support