Built in Camera stopped working

[Donna2601]

I have an HP Envy with a built in HP True Vision 5MP Camera. It has worked perfectly for approx. 17 months now will not work. I have tried every enbale/disbale/istall/unistall, etc I have read about.

[Max3Aj]

@Donna2601, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It can be quite frustrating when your built-in camera suddenly stops working after functioning well for a long time. Since you've already tried the basics like enabling/disabling and reinstalling, let's dig deeper into some less obvious causes. Here’s a checklist to help you troubleshoot the issue:

Confirm if the Camera is Detected

• Open Device Manager (press Win + X and select Device Manager).
• Expand Cameras or Imaging Devices.
  • Do you see "HP TrueVision 5MP Camera"?
    • If yes: Check for a yellow triangle or error icon.
    • If no: The camera might be disabled in BIOS/UEFI or there could be a hardware failure.

Check Hidden Devices

• In Device Manager, click View → Show Hidden Devices.
• Look for the camera; if it appears faded, right-click it and select Uninstall, then reboot your computer.

BIOS/UEFI Camera Setting

• Restart your PC and enter BIOS (usually by pressing Esc, F10, or F2 immediately upon startup).
• Look for an option like "Camera," "Integrated Camera," or "Imaging Device" and ensure it is Enabled.
• Some HP Envy models allow disabling the camera at the BIOS level for security reasons.

Check Windows Privacy Settings

• Go to Settings → Privacy & security → Camera.
• Ensure that Camera access and Let apps access your camera are both set to On.
• Scroll down to verify that specific apps (like Zoom or Teams) have permission to access the camera.

Update Drivers Manually

• In Device Manager, right-click the camera and select Properties → Driver tab.
• If not, manually install the latest HP Camera Driver:
  • Visit HP Support, enter your model, and download the latest webcam driver, even if Windows indicates it's "up-to-date."

Windows Update

• Sometimes, Microsoft pushes problematic drivers. Go to Settings → Windows Update → Update History → Driver Updates.
• If a camera driver was installed recently around the time it stopped working, consider uninstalling it and rebooting.

Try the Windows Camera App

• Open the Camera app from the Start Menu.
• If it shows "We can’t find your camera" and provides an error code (like 0xA00F4244), please let me know the code, as it can give specific insights into the issue.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Donna2601]

Hi. Thank you

 I've tried all the suggested with no solution.

[Max3Aj]

@Donna2601, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support