Built-in camera now zoomed out so there is a black circle around image

[SenseiKrystal]

Hi! About a week ago, something about my camera settings changed. My camera now appears to be zoomed out, and there is a black circle around my image (like you would get when taking a wide-angle photo, for example). This affects image quality in video conferencing apps like zoom. I have tried uninstalling and reinstalling the driver, updating windows, etc.

Any other ideas? Thank you!!

[Echo_Lake]

@SenseiKrystal

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To troubleshoot other video quality problems, refer to one of the following HP support documents:

• Notebook computers: Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function

• HP Notebook PC series only: Webcam Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SenseiKrystal]

Thanks for your reply! I have looked through those before, and I didn't find anything that was able to change anything with the webcam. I've added a picture that shows the black ring around the image. This is present in all video/camera apps: the base windows camera app, zoom, etc.

Thanks!

[Echo_Lake]

@SenseiKrystal

Thank you for posting back. 

1. Back up the registry. For more information, see Backing Up, Editing, and Restoring the Windows Registry (Windows 10, 😎 (in English).

2. In Windows, search for and open Regedit.

3. If you are prompted for an Administrator password or asked to confirm changes to your computer, type the password or provide confirmation.

   Figure : Registry Editor

   

4. After backing up the registry, click the small triangle  next to the following key names in the left pane of the Registry Editor:

   • HKEY LOCAL MACHINE

   • SOFTWARE

   • MICROSOFT

   • WINDOWS

   • CURRENT VERSION

   • UNINSTALL

5. Select the first key under the Uninstall key and look at the various values for that key in the right pane. Look for values that match the title of the software that you want to uninstall.

6. Do the following based on what you found:

   • If the key you selected under Uninstall matches the software you want to uninstall, continue to the next step to uninstall the software.

   • If the key you selected under Uninstall does not match the software you are trying to uninstall, continue selecting keys until you find the correct software.

7. With the software key selected, double-click UninstallString in the right pane.

   Figure : Uninstall software in Registry Editor

   

8. In the Edit String window, select the entire text in the Value data field.

9. Right-click the highlighted text and select Copy.

10. Click Cancel, and then close the Registry Editor window.

    Figure : Edit String window

    

11. In Windows, right-click the Start  key to open the Run dialog box.

12. In the Open box, right-click and select Paste.

    The UninstallString value data you copied previously is pasted into the field.

13. Click OK.

    Figure : Run UninstallString

    

14. Follow the on-screen instructions to uninstall the software.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.