CAMERA ERROR

[Mozarella]

i cant open my camera, i already tried all of the solve that people says but nothing works, my camera doesnt found in desktop manager and in settings, i  want to update the drivers but i cant found the camera driver in hp support official website

[Kuroi_Kenshi]

Hi @Mozarella,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Mozarella]

Victus 15 fb0009ax

[Kuroi_Kenshi]

Hi @Mozarella,

Thank you for the response.

Try these steps:

Check Device Manager:

• Press Windows + X and select Device Manager.
• Look for Imaging devices or Cameras.
• If you do not find your camera listed, it might be disabled or have a hardware issue.

Verify BIOS Settings:

• Restart your laptop and enter the BIOS setup by pressing F10 (or the appropriate key for your system) during startup.
• Navigate to System Configuration and confirm that the built-in webcam is enabled.

Update BIOS:

• Download and install the latest BIOS update from the HP Software and Driver Downloads page specifically for your model.
• Follow the instructions to update BIOS.

Reinstall Camera Driver:

• Sometimes, Windows might already have the necessary drivers.
• In Device Manager, click on Action and then Scan for hardware changes to see if Windows detects the camera and installs the driver.

Use HP Support Assistant:

• Open HP Support Assistant from the Start Menu or download it from HP Support Assistant.
• Use it to check for and install any available updates for your device.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and click Check for updates.
• Install all available updates as they may include drivers for the camera.

Install Generic Camera Driver:

• Sometimes using a generic driver can solve the issue.
• In Device Manager, right-click the camera device (if found) and select Update driver.
• Choose Browse my computer for drivers and then Let me pick from a list of available drivers on my computer.
• Select the generic USB Video Device driver from the list.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,