CHROMEBOOK ISSUES - WHATSAPP SERVICE DISRUPTED ALL THE TIMES THROUGHOUT THE TROUBLESHOOTING PROCESS

[CHROMEBOOK98]

HELLO TEAM,

I'VE SPENT TWO AND HALF HOURS TO CONSULT WITH WHATSAPP, THE STAFF'S FINAL WORDS SHE LEFT WITH IS " AFTER YOU BACKUP YOUR DATA, WE WILL PERFORM THE POWER WASH" AND LEFT ME BEHIND WITHOUT ANSWERING ANY QUESTION. IT'S QUITE A TOUGH AND TIME-CONSUMING PROCESS FOR ME TO WORK SUCH A LONG WHILE AND TRIED TO HELP MY DAUGHTER'S CHROMEBOOK AS SHE RELIES ON IT AT SCHOOL.  

ZOYA STARTED COMMUNICATIONS WITH ME FROM 15:21 (SYDNEY LOCAL TIME) COMPLETELY DOESN'T RESPONSE ANY QUERY FROM 18:23 TODAY ON 8TH JULY 2022. WHO CAN HELP ME OUT AND ANY PHONE CALL BE REACHED FOR SUPPORTS?  IT'S A PAINFUL EXPERIENCE TO LET ME REPEAT ISSUES WITH THE CHROMEBOOK THAT IS STILL WITHIN WARRANTY PERIOD ( SERIAL NUMBER: [Personal Information Removed]). OUTLINED AT BELOW FOR YOUR INFO AND QUICK HELP. ZOYA DOESN'T ANSWER WHERE THE SERVICE CENTRE IS IN NSW SO I HAVE NO TELEPHONE TO CONSULT AND NO WHERE TO FIND SUPPORTS.

KEYBOARD ISSUE: G, H, BACKSPACE, ", ' , DON'T WORK AT ALL. VOLUME, BRIGHTNESS AND ESC KEYS ETC. HAVE ISSUE, THEY DON'T RESPONSE AFTER BEING CLICKED.

KEYBOARD: HAS NO F2 OR ELSE F KEYS, ZOYA SAID IT MUST BE REPLACED.

SCREEN FREEZES: WHILE PLAYING WITH GAME MINECRAFT AND WORKING ON GOOGLE SLIDE THIS ISSUE HAPPENED, NOT SURE IF THERE IS OTHER ISSUE AS MY DAUGHTER IS 8 YEARS OLD JUST STARTED USING THIS FROM THE LAST TERM.

CURSOR UNSTABLE: NOWHERE TO FIND WHERE DOES THE CURSOR IS, AFTER RESTARTING, THIS ISSUE GONE, BUT REASON AND WHETHER THIS ISSUE HAS BEEN FIXED UNKNOWN YET. 

SCREEN FLASHING: THIS ISSUE JUST HAPPENED TODAY AND I SENT A SHORT VIDEO TO ZOYA. AFTER RESTARTING THIS ISSUE GONE, BUT REASON AND WHETHER THIS ISSUE HAS BEEN FIXED UNKNOWN YET. 

BEST REGARDS,

STANLEY HUANG

[Nirvana_95]

Hi @CHROMEBOOK98

Welcome to the HP Support Community. I'd like to help!  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

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