CS1000tx Display Flickring Issue

[Ugj]

I purchased my HP Pavillion CS1000tx notebook on October 29th 2019 and since then I was facing lots of issues regarding display flickering I complained and it was said to update the graphics driver I did so but the problem persists

I went to the HP customer care they said to install a recovery as my Windows is corrupt but after doing all those things still, Flickering issue is there with my device.

Even notebooks battery is giving only 3hrs of backup instead of 5 or 7 claimed by HP

I request HP to kindly replace my product if it really wants to help or support their costumers

[Riddle_Decipher]

@Ugj 

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Seba_B]

Hi! I had a similar issue with my pavilion 15-cs1001la and already tried all that was suggested to you and it didn't work. Even a full factory reset withut keeping files as suggested by the HP customer support. I did it and couldn't even use my computer because windows started with the intel UDH graphics 620 that caused the issue. The result was an unusable computer.

I managed to complete all the windows setup with the glitching and flickering display to deactivate the intel driver and use my compouter again.

The technician said it was a hardware problem ans that they would replace my graphics card. 

[Ugj]

I have tried everything but the problem persists

but whenever I change the refresh rate of my notebook while it flickers the issue gets resolved for some time

please help me with my notebook

[praveen196]

@Ugj Welcome to HP Community!

I understand that you are facing the display flickering issue.

Have you checked on the BIOS as well?

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Ugj]

Thanks for trying to help me out

But I regret to state that I even tryed this but still the problem persists the display starts flickering after 15-20 minutes of normal use

But it dosen't flickers if I play games such as GTA5 for more than an hour.

And even there is no flickering in the BIOS setup

please help me out

[praveen196]

@Ugj 

I understand your concerns.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

If the issue still persists, please perform the system reset 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a  nice day!!

[Ugj]

Thanks for trying to help me out

But nothing is working out since I did Sfc scan and even I did factory reset for windows. But still My notebook has a flickering issue and it is not resolving.

I request hp to kindly replace the device since I'm facing problem with it's battery too

Please help me out

[praveen196]

@Ugj

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!