Camera Error

[Sufyan_Zacky]

i had a problem with my web camera that was not working. I need the driver for Windows 11, 64-bit.

Please your help to solve my problem.

With many thanks,

Zacky

[A_Gayathri]

Hi @Sufyan_Zacky ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To resolve the issue with your HP 14s-Dq5xxx camera not working on Windows 11, you can follow these steps:

1. Update the Camera Driver

Open Device Manager:

• Press Win + X and select Device Manager.

Find the Camera:

• Expand the "Imaging Devices" section to find your camera.

Update the Driver:

• Right-click on the camera device and select Update driver.
• Choose Search automatically for updated driver software and let Windows search for the latest driver.

2. Download the Driver from HP's Website

Visit the HP Support Website:

• Go to HP Support and enter your laptop model (HP 14s-Dq5xxx) in the search box.

Select Drivers & Downloads:

• Choose your operating system (Windows 11, 64-bit) and find the camera driver under the "Driver-Keyboard, Mouse and Input Devices" section.

Download and Install:

• Download the driver and follow the installation instructions.

3. Check Camera Privacy Settings

Open Privacy Settings:

• Go to Settings > Privacy & security > Camera.

Allow Access:

• Make sure that access to the camera is enabled for apps you want to use it with.

4. Run the HP Hardware Diagnostics HP PCs - Testing for hardware failures

Open HP Support Assistant:

• If installed, open HP Support Assistant from your Start Menu.

Run Diagnostics:

• Go to the "Diagnostics" section and run a test for the camera to check if there are any hardware issues.

Refer to this document: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

I hope this helps. 

Take care and have a good day.

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