Camera Issues with error code 0xA00F4244<No CamerasAreAttached> with no privacy switch

[hmelenpelikov]

When I bought the computer two years ago, the camera never worked. I continually get the error code 0xA00F4244<No CamerasAreAttached>. My computer does not have a privacy switch so other solutions do not apply to me. I have tried all of the normal protocols under the virtual agent, etc. but nothing has worked. 

[KrazyToad]

@hmelenpelikov

Welcome to HP Community

I have gone through your Post and would like to help

 I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Also try running a Webcam Test from F2 Diagnostic

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Webcam
 

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[hmelenpelikov]

Thank you for responding to me!

I checked for updates and my device is up to date. 

I also tried to run a webcam diagnostic. When I clicked on the "Components" tab, there was no webcam option to run a diagnostic.

[Echo_Lake]

@hmelenpelikov

Thank you for posting back.

Let's try few more steps in order to isolate the issue.

1. Unplug any external USB devices.

2. In Windows, search for and open Device Manager.

3. Click the plus sign next to Imaging devices.

4. Right-click the name of the webcam and select Disable.

   

5. Click Yes to confirm.

6. To make sure that your webcam was disabled, open the Camera app from the Start Menu. You should see the words Connect a camera displayed on-screen. If the webcam is still producing video in the Camera app, the wrong device was disabled, and you need to repeat these steps to disable the device name associated with your webcam.

   NOTE: To re-enable the webcam, repeat these steps, but select Enable instead of Disable.

If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

Click here: https://support.hp.com/in-en/document/c06606217 to know more about "We can't find your camera" Error Displays in Camera App (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[hmelenpelikov]

@Echo_Lake

Thank you for replying.

When I go to my device manager, there is no webcam under imaging devices. There is only my printer.

[KrazyToad]

@hmelenpelikov

At this point I suggest you perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

Keep me posted 

[hmelenpelikov]

I performed the reset and it did not fix my issue. I continually get the same error message.

[praveen196]

@hmelenpelikov

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!