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‎02-13-2023 08:11 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0013dx
Operating System: Microsoft Windows 10 (64-bit)

I have a huge issue with my computer. The camera shutter key is not working. Sometimes the key will be indefinitely stuck in the on position and worse scenario the shutter key is stuck in the off position. This is software not hardware. I talked with windows support, and they said my computer was running perfectly fine. No, the key is not physically sticking. When the shutter camera key is stuck in the off position it will not detect any camera drivers. I tried reinstalling the keyboard drivers. Heck, I tried completely disabling the camera shutter key, but it wasn't detecting the key on the software I was using. I have factory reset the laptop. NO LUCK.  I tried updating the driver. Nothing. Anyone have any idea how to fix the camera shutter on/off key. IT randomly Turns on and off. Never know what im going to get when i shut off my laptop. Mute button works fine. Stop sound button works fine. Power button works fine. Other F keys work fine. 

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