Camera and mic not being recognized on browsers

[lyndamay]

I was trying to record a video on the Edge browser and it will not recognize there being a camera or mic. It just says "

We're having trouble connecting to your hardware. Please try using a different browser or switch to a device with built-in hardware capabilities." I have tried everything I can think of to get this to work. I tried using different browsers and the camera and mic work on apps like Zoom. 

[Garp_senchau]

@lyndamay, Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Check Permissions in Edge:

• Go to Settings > Privacy, Search, and Services > Site Permissions.
• Under Camera and Microphone, ensure Edge has permission to access them.

Clear Browser Cache:

• Press Ctrl + Shift + Delete in a new tab.
• Select Cached images and files, then click Clear now.

Update Edge:

• Go to the three dots in the top-right corner > Help and feedback > About Microsoft Edge.
• Ensure it’s up to date.

Disable Extensions:

• Go to the three dots > Extensions.
• Disable all extensions temporarily to see if they are causing the issue.

Restart Your Computer:

• Restart to refresh all drivers and settings.

Check Device Manager:

• Open Device Manager (type it in the Windows search bar or hold Win + x).
• Check if your camera and mic are working properly (right-click and Update Driver if needed).

Check Edge Settings for Hardware Access:

• Go to the site where you are recording, click the lock icon next to the URL, and ensure that Camera and Microphone permissions are set to Allow.

Try Incognito Mode:

• Press Ctrl + Shift + N to open an incognito window and see if the issue persists.

Try a Different User Profile in Edge:

• Go to Edge settings > Profiles > Add profile.
• Test if a new profile works with the camera and mic.

Check Windows Privacy Settings:

• Go to Settings > Privacy > Camera and Microphone.
• Ensure both are turned on for apps and Edge.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,