• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-07-2023 10:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP Spectre Convertible, core I7 -8550OU CPU 1.80GHz, 16 gb of memory with windows 10, 64 bit OS. The problems is when I open the windows 10 camera app it shows a black screen. When you do a test picture or video is works fine although the screen is still black. You can see the the picture and video in the area at the bottom so the camera works. I have tested called in Teams and that worked also. I ran an HP dx for windows 10 and the camera passed the tests. I have also removed the camera from the device manager added it back again and updated the drivers. I ran a script and removed the camera app added it back again from the windows store and still same issue with you open the app, you get a black screen. Any suggestions on how to fix this problem?

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.