Camera deriver Not avaliable in device manager, my camera is present in ports

[Ansh_R_S]

The issue can be summarized as follows:

1. Expected Configuration : The Device Manager shows a normal configuration with devices properly listed under their respective categories. The camera should be listed under the "Cameras" category.

2. Problematic Configuration : The "HP TrueVision HD Camera" is listed under the "Ports (COM & LPT)" category as "HP TrueVision HD Camera (Interface 0) (COM5)", which is incorrect. This likely indicates a driver or device recognition issue.

3. I tried unstalling driver and updating is, the issue is what to do next the error coming is 
   
4. How can I fix this, should i reset?

[Raj_05]

Hi @Ansh_R_S,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're encountering, where the "HP TrueVision HD Camera" is listed under "Ports (COM & LPT)" instead of the "Cameras" category in Device Manager, typically indicates a problem with the driver or device recognition. Here are the steps you can take to resolve this issue.

Check for Driver Updates

• HP Support Website: Visit the HP support website, search for your specific laptop model, and download the latest camera driver. Make sure to choose the correct operating system.
• Windows Update: Go to Settings > Update & Security > Windows Update and check for updates. Sometimes Windows can automatically find and install the correct driver.

Manually Install the Driver

1. Download the Driver: Download the correct camera driver from the HP website.
2. Uninstall the Incorrect Driver:
   • Open Device Manager.
   • Locate the "HP TrueVision HD Camera" under "Ports (COM & LPT)".
   • Right-click and select "Uninstall device".
   • Check the box that says "Delete the driver software for this device" and click "Uninstall".
3. Install the Correct Driver:
   • Run the driver installer you downloaded from the HP website and follow the on-screen instructions.
   • After installation, restart your laptop.

Update Device Recognition

• Device Manager Update:
  • Open Device Manager.
  • Click on "Action" in the menu bar and select "Scan for hardware changes". This will prompt Windows to recognize any new hardware and attempt to reinstall drivers.

Check BIOS Settings

• Ensure the camera is enabled in your laptop's BIOS/UEFI settings. The procedure to enter BIOS/UEFI settings can vary but usually involves pressing a key like F2, F10, or Delete during startup.

[Raj_05]

Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Find and run the "Hardware and Devices" troubleshooter. This can sometimes detect and fix hardware-related issues.

Check for Conflicting Software

• Sometimes other software can interfere with device recognition. Ensure there are no other camera or communication software that might conflict with the HP camera drivers.

Reinstall Windows

• As a last resort, if none of the above steps work, consider performing a clean installation of Windows. This can resolve any underlying software issues that might be causing the problem.

These steps should help you resolve the issue with the HP TrueVision HD Camera being incorrectly listed under "Ports (COM & LPT)".

I hope this helps.

Take care and have a good day.

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Alden4

HP Support