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HP Recommended
Microsoft Windows 11

The camera was not working on my Elitebook 840 G5 and I am unable to find drivers for Windows 11 Version 23H2.

 

I uninstalled the driver for the HP HD camera but cannot find the correct driver(s) to install.

 

Thanks

3 REPLIES 3
HP Recommended

This should work as it is designed for your system.

 

let me know what happens


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HP Recommended

Thanks for this, I uninstalled the existing driver and then added the ones from the link but get the below when I check the camera app:

Elitebookmk_0-1738524676583.png

 

HP Recommended

Possibly you need the driver from 2018 which is your last windows 10 driver.  It is at the same place as the url i listed earlier but you expand the version history and pick 2018.0.18362.2

 

Sanity check:  Run UEFI diagnostics to see if the camera is actually working.

 


Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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