Camera fails to take video or pictures

[the_Krueg]

I receive the error message 0XA00F425C<VideoCaptureFileCreationFailed> (0x80270200) whenever I try and take a photo or a video using the built-in Camera.

[The_Fossette]

@the_Krueg,

I reviewed your post and I understand that the webcam is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Webcam Camera Shutter Pattern Awareness

The HP Privacy Camera has a manual shutter (behind the cover glass of the device) that can be enabled or disabled with a simple swipe. 

 Depending on the Notebook, the Privacy Camera can be set up in a different area.

Locating the Webcam Shutter

• For HP Spectre, the Privacy Camera shutter slider is located on the right side of the unit.

• For all other HP Notebooks, use the small slider just above the webcam

.

How to Identify if the Webcam Shutter is ON or OFF?

You can identify if the Shutter is open or closed by looking at the camera.

If the Camera shows a striped pattern, it means the shutter is ON.

If the Camera does not show a striped pattern, it means the shutter is OFF.

NOTE: It is very important to check if the Webcam Shutter is ON or OFF before performing the other basic Troubleshooting Steps for any Webcam Issue.

Step 1: Make sure the webcam is the selected video/capture device for your webcam software

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.

To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software's properties or preferences.

Here are some common examples of selecting the webcam as the video source:

  NOTE:

The name of your webcam might display USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window.

Using CyberLink YouCam

• In YouCam, click the Settings icon, then click the Configure icon.
• Select the name of your webcam from the Capture Device drop-down list.

Select OK, and then restart the YouCam application to view an image.

Using Skype

   NOTE:

These steps pertain to Skype version 5. The version on your computer might be different.

• In Windows, open Skype.
• In Skype, click Tools, and then click Options.
• Click Video Settings on the left side of the page.
• Select the name of your webcam from the Select webcam list.

• When the video displays in the pane, click Save.

Step 2: Restart the computer to correct webcam problems

The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows loads.

If restarting the computer does not correct this problem, continue troubleshooting.

Step 3: Update or change the webcam driver

Some software applications might require updated drivers for your webcam to display video or they might need a basic driver. Use the following steps to change the driver for your webcam:

1. Go to the HP Customer Support - Software and Driver Downloads page.
2. If a Let's-Identify-Your-Product-To-Get-Started page displays, click Laptop or Desktop.
3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

Type the model name for your HP computer in the search field

1. If a Matching Products web page opens, select your model number from the list.
2. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.

   NOTE: If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.

Change your computer operating system

1. From the list of available software and driver categories, find the webcam driver.

• If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.
• If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.

1. In Windows, search for and open Device Manager.
2. Double-click Imaging Devices to expand the list of webcam drivers.

• If there is no imaging devices category listed in Device Manager, stop with these steps and see the section Webcam is not listed in Device Manager in this document.
• If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not a HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.

1. Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device) and select Update Driver Software.
2. Click Browse the computer to select a specific USB Video Device driver.

Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.

1. On the Webcam Properties window, select Update Driver....
2. Select to Browse the computer for the desired driver.
3. Click Let me pick from a list of device drivers on my computer.
4. Remove the selection from Show compatible hardware.
5. Select Microsoft in the Manufacturer field and select USB Video Device in the Model field.
6. Click Next to install the webcam driver.
7. Allow the installation of the USB Video Device, and then click Close.
8. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[the_Krueg]

@The_Fossette , thank you for the tips however none of that resolves the problem. Every time I try and take a picture or video using the Camera App that is built into the OS, I receive the errors 0xA00F424F and 0xA00F425C; <photocapturefilecreationfailed> and <videocapturefilecreationfailed> respectively, with 0x80270200 as the trailing error for each.

[The_Fossette]

@the_Krueg,

Did you install all the Windows updates?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/ee-en/document/c03430151

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[the_Krueg]

@The_fosette ,

I have already looked through that article on previous troubleshooting steps and it does not help any. As fsr ss the Windows Updates, yes I have installed them and I still am receiving the same errors.

[Echo_Lake]

@the_Krueg

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.