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hp envy

Like many others, I have the gray camera icon stuck on my screen.  I've reset, updated, even deleted my camera since I don't use it but the icon keeps coming back.  Please make it stop.  I can't see the screen behind it.

1 REPLY 1
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Hi @RayRay77077,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera Driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 


HP Customer Support - Software and Driver Downloads 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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