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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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Can you help me to find a driver for my camera and also i searched online on your website i couldn't find any driver and your employee too
The question is about laptop camera driver not printer
regards
Soham
HP Recommended
Does the camera show up in the device manager? Bring up the Windows device manager and try rolling back the camera driver. Possibly a Windows update installed the wrong driver.
Did you try rolling back the camera driver?
It could be the camera driver or the USB driver if the camera is connected to the USB. Many internal cameras are connected to the USB.
In the pictures below you would select the camera driver and then look for 'rollback' If the word 'rollback' is grayed out then uninstall it.
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If camera driver is the problem
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If the problem is the wrong USB driver for the camera
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If you cannot rollback the driver then try to find the best one or let windows try. One way is to just uninstall the camera and reboot as described in this official HP document..
If uninstalling or rolling back did not work then see if there is a windows restore point that has a date from when the camera last worked.
This video describes how to use a restore point. Alternately enter rstrui in the windows search bar.
Let me know what you find out.
-----some advice-----
HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.
If it is critical you get your camera working then a cloud restore is one way to do it.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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