Camera not detected

[Mark0076]

I started noticing in some apps (Zoom, Google Meets etc.) that my camera has not been working. So, I spent several hours, doing research online and troubleshooting the camera. Here is what I already did:

* Tried to change settings in the apps - there is no camera in the setting

* Restart computer - did not help

* Tried Microsoft Windows 11 online diagnostics - it did not find anything helpful

* Check antivirus, whether it is blocking camera - it is not blocking

* Search, whether there is a switch in my system disabling camera - there is none

* Check the privacy/security permission in Control Panel - camera is enabled

* Check Device Manager - the camera does NOT exist in the system. 

  * Searched for new / updated hardware in Device Manager - it did not find anything new

Some online forums were suggesting updating driver: it does not apply to my case because the camera is not in the system, so I cannot update driver of a non-existing hardware.

My assumption is that the camera if faulty (hardware problem).

Any other advice / hints I should do before replacing the camera or the whole laptop?

[Nal_NR]

Hi @Mark0076,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

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