Camera not found on HP ENVY x360 with no shutter slide/button/F13 key

[kboycks]

Camera not found. No camera in Device Manager. No switch/button on laptop.

HP Envy x360 Device ID: 3CED8543-A206-4B12-BD71-CC1496DCF9D9

[Garp_senchau]

@kboycks,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check device manager: Right-click Start > Device Manager > Right-click and select Scan for hardware changes.

Install/Reinstall Camera Driver: Go to the HP website, download and install the latest camera driver.

Check Privacy Settings: Go to Settings > Privacy & Security > Camera and make sure apps can access it.

Check BIOS: Restart your laptop, press F10 to enter BIOS, and make sure the camera is enabled.

Update Windows: Go to Settings > Windows Update > Check for updates.

Use HP Support Assistant: Open HP Support Assistant and run the camera diagnostics.

Also, you may refer to this guide for detailed troubleshooting: HP PCs: Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[kboycks]

Hi. I tried all suggestions including updating the BIOS, reinstalling the camera driver and running the diagnostics program. Cameras and Imaging devices still do not appear in the device manager...

What's next? 

Sincerely,

Kelly