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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-22-2021 05:29 PM

HP Recommended
Product: Spectre X360 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

Zoom said I didn't have a camera; double-checked in other apps and device manager and the camera is no longer discoverable.  

Restarted my computer and it still didn't detect the camera for me to even use face recognition to log in (I had done so without issue shortly before logging into Zoom and discovering the problem).

I saw the post about this exact issue that was pinned, but I don't think this model has the shutter switch button that that post talked about.

Category:
1 REPLY 1

‎12-28-2021 11:46 AM

HP Recommended

Hi@LukenW, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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