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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-21-2025 09:51 AM - edited ‎10-21-2025 09:51 AM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Operating System: Microsoft Windows 11

I am currently HP Envy x360 13 2 in 1 laptop. The camera is not working (HP said it's hardware issue, doesn't work in both diagnostic and Windows). My touch screen (HID Compliant Touch Screen drivers is gone) Touch screen works in diagnostics but not in Windows.

 

Any suggestions and solutions?

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1 REPLY 1

‎10-21-2025 10:35 AM

HP Recommended

There are two touchpad drivers listed here.

Try the Synaptics one dated 2024 else the one dated 2022

 

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.


See if the camera works.  Ensure that camera iris is not blocked or switched off due to a privacy setting.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in the UK
Click here for: Rights in the EU.
Click here for: Rights in India.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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