Camera not working on HP ENVY X360 Convertible

[IanPace]

I have a new HP ENVY x360 Convertible 15-ds0xxx. I have been unable to make the camera work on any software, and while a Camera option appears in the Privacy section of the Settings, nothing appears in Device Manager relating to one. When I type 'Camera' in the search bar and open that software, it does not find a camera. Can you confirm if this machine does indeed have a camera, and if so, what I need to do to make it operative? 

[Kumar0307]

@IanPace, Welcome to the HP Support Community!

What is the exact model of HP PC you are using?

Refer to this document to know how to find the Product Name or Product Number.

For now, let us try these steps:

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

If the drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager, let us try these steps:

1. Shut down your computer, and disconnect the power cord.

2. Remove the battery from the battery compartment. If your computer has a sealed battery that cannot be removed, then perform a reset as shown in the HP support document: Performing a Hard Reset or Forced Reset.

3. Press and hold the power button for 10 seconds, and then reinsert the battery and reconnect the power cord.

4. Turn on the computer and wait for Windows to open.

5. Click Start, type Device Manager in the search field, and select Device Manager from the list provided.

6. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

   Figure : Scan for hardware changes

   

Refer to this document for more info on resolving issues related to Webcams.

Keep me posted for further assistance.

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