Camera not working on HP spectre x360

[rhizoids]

Hi,

I purchased a HP spectre x 360 about 6 months ago. Recently, when I've tried to use the camera on Zoom or on the camera app, it only displays a black screen. The operating system seems to recognize the camera and I've re-installed the driver several times. While in use, the webcam light is on and facial recognition also still works. There is just no camera display - just a black screen. There is no error message. How can I troubleshoot this?

Thank you!

-julie

[Nirvana_95]

Hi @rhizoids

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing Camera-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/product/hp-spectre-x360-16-inch-2-in-1-laptop-pc-16-f0000/2100677648/mo... 

Hope this helps! Keep me posted. 

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