Camera not working on Zoom

[Las551]

When I select video on during Zoom meetings, there is a slashed out camera displayed. 

[Raj_05]

Hi @Las551,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop camera is not working on Zoom and shows a slashed-out camera icon, here are some steps you can take to troubleshoot the issue.

Check Camera Permissions:

• Go to Settings > Privacy > Camera.
• Ensure that camera access is turned on for your device and for Zoom specifically.

Select the Correct Camera in Zoom:

• Open the Zoom app.
• Click on your profile picture in the top right corner and select Settings.
• Go to the Video tab and ensure the correct camera is selected from the drop-down menu.

Update Camera Drivers:

• Right-click on the Start menu and select Device Manager.
• Expand the Imaging devices section.
• Right-click on your camera and select Update driver.
• Choose Search automatically for updated driver software.

Check Camera Usage in Other Applications:

• Close other applications that might be using the camera (e.g., Skype, Teams).
• Open another application that uses the camera (like the Camera app) to see if it works there.

Restart Your Laptop:

• Sometimes, a simple restart can resolve hardware issues.

Reinstall Zoom:

• Uninstall Zoom from your laptop.
• Download the latest version from the Zoom website and reinstall it.

Disable and Re-enable the Camera:

• In Device Manager, right-click on your camera and select Disable device.
• Wait a few seconds, then right-click it again and select Enable device.

Check Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for any available updates. Install them if necessary.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support