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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Camera not working on Zoom

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10-11-2024 08:39 AM
Hi @Las551,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP laptop camera is not working on Zoom and shows a slashed-out camera icon, here are some steps you can take to troubleshoot the issue.
Check Camera Permissions:
- Go to Settings > Privacy > Camera.
- Ensure that camera access is turned on for your device and for Zoom specifically.
Select the Correct Camera in Zoom:
- Open the Zoom app.
- Click on your profile picture in the top right corner and select Settings.
- Go to the Video tab and ensure the correct camera is selected from the drop-down menu.
Update Camera Drivers:
- Right-click on the Start menu and select Device Manager.
- Expand the Imaging devices section.
- Right-click on your camera and select Update driver.
- Choose Search automatically for updated driver software.
Check Camera Usage in Other Applications:
- Close other applications that might be using the camera (e.g., Skype, Teams).
- Open another application that uses the camera (like the Camera app) to see if it works there.
Restart Your Laptop:
- Sometimes, a simple restart can resolve hardware issues.
Reinstall Zoom:
- Uninstall Zoom from your laptop.
- Download the latest version from the Zoom website and reinstall it.
Disable and Re-enable the Camera:
- In Device Manager, right-click on your camera and select Disable device.
- Wait a few seconds, then right-click it again and select Enable device.
Check Windows Updates:
- Go to Settings > Update & Security > Windows Update and check for any available updates. Install them if necessary.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator