Camera not working

[YashChawla]

My laptop's camera is not working. Kindly help

[Deep_World]

Hi @YashChawla,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Error 0xA00F4244 (“We can’t find your camera”)  It usually means Windows cannot detect the camera hardware or the camera is being blocked by a driver, BIOS privacy setting, or security policy.

Kindly please follow the below steps in order to fix this issue.
 

1. Check the Camera Privacy Key / Button (HP-specific)
 

Many HP laptops have:

• A keyboard key (often F8, F10, F11 depending on model)
• A physical shutter switch near the webcam
• A side privacy button (HP Sure View models)

Look for:

• A small LED near the camera
• A shutter icon (◐)

Press the camera key once → try the camera again.

2.Enable Camera in Windows Privacy Settings
 

Windows can block camera access.

Go to:

Settings → Privacy & Security → Camera

Make sure:
Camera access is on
 Let apps access your camera is On
Apps like Camera, Teams, Zoom have permissions

Restart the Camera app.

3.Reset Camera USB Controller
 

Device Manager → Imaging devices or Cameras
If camera appears:

• Right-click → Disable
• Wait 10 seconds
• Enable again

Then restart PC.
 

4.Reinstall Camera Driver
 

Device Manager → Cameras → Your webcam

Right-click → Uninstall device
Check Delete the driver software
Restart PC.

Windows will reinstall the default UVC driver.

5.Look for “Unknown Device” or “USB Device Failed”
 

Sometimes the webcam shows up under:

• Other devices
• USB Controllers
• System devices

With a yellow triangle 

If you see one:

• Right-click → Update Driver
• Try Search automatically
• If nothing installs, go to https://support.hp.com/in-en/drivers (step 😎

6.Update Windows & Optional Updates
 

Go to:

Settings → Windows Update → Check for updates
Then:
Advanced options → Optional updates → Driver updates

Restart.

8. Install HP Webcam Driver / Software

Go to: https://support.hp.com/in-en/drivers 
Click on Drivers & Software
Enter your laptop model Serial Number .

Download:

• Realtek/HP Camera Driver
• Intel Chipset Driver
• HP System Event Utility
• Intel Management Engine

These often restore the missing camera interface.

9.Check BIOS Settings (important)
 

Restart → press F10 for BIOS.

Look for:
 Camera = Enabled
 Internal camera = On
 Security → Device Security → Integrated Camera = Enabled

If disabled → enable + save.

Reset Windows Camera App

Settings → Apps → Installed apps → "Camera"
Click → Advanced options → Reset

Then try again.

I hope this helps.
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Deep_World]

Hi @YashChawla,

I hope the steps shared will help fix the issue and try and keep us posted. 
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Deep_World]

Hi @YashChawla, 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,
Deep_World

[Deep_World]

Hi @YashChawla,

  

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Best regards,

Deep_World