Camera reporting that it is blocked or turned off by a switch or button on your device

[DianaDardeer]

I am experiencing the Camera blocked - Hello Face - issue here. I have taken all necessary measures within the system to resolve the issue. However, I have discovered a small plastic piece located above the camera that I have not previously encountered since I purchased my laptop a short time ago. May this replay be useful for the new users, they might experience here.

[Raj_05]

Hi @DianaDardeer,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've encountered a physical camera cover, a common feature on many modern laptops to help ensure privacy. This small plastic piece can slide to physically block or unblock the camera lens, acting as a privacy shield.

If this is indeed a cover, try sliding it in either direction to see if it reveals the camera. Once it’s uncovered, your camera should work for Windows Hello and other applications as intended.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support