Camera stays on after Windows Hello sign on

[savbell]

Hello,

The past few days, whenever I've signed into my laptop using Windows Hello facial recognition, the camera will stay active (two red lights blinking, white light on) for a minute or two after sign-on. Twice it's turned on with no prompting (i.e. randomly while using the computer). While the lights are on, I am unable to use the camera on any other applications because it says its in use elsewhere.  I've updated and reinstalled all camera drivers and all updates through HP Support Assistant.

What should my next steps be?

Thanks.

[The_Fossette]

Hi @savbell,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the webcam is not turning off after logging into the computer using windows hello.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the webcam was working fine?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to uninstall the webcam drivers from device manager and reinstall it and check.

Here is how it is done.

• 1.Open Device Manager.
• 2.Double-click the type of device that you want to uninstall.
• 3.Right-click the specific device you want, and then click Uninstall. You can also double-click the device, and then on the Driver tab, click Uninstall.
• 4.In the Confirm Device Removal page, select Delete the driver software for this device if you also want to remove the device driver package from the driver store.
• 5.Click OK to complete the uninstall process.
• 6.Restart the computer and check.

If the issue persists, I recommend you to update the bios from the below link and check.

http://hp.care/2nikIQ9

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[savbell]

Hello The_Fossette,

Thank you for your reply. The last time the webcam was working fine was about a week ago. I've already uninstalled and reinstalled and updated the drivers for the webcam and have the latest BIOS update. Do you have any other suggestions?

[The_Fossette]

Hi @savbell,

I recommend you to manually check for windows updates and install the updates (Important and optional) and check.

Let me know how it goes.