Camera stop working in spectre 13

[Harryz20]

Camera stop working, trying installing new drivers , no good, uninstalled camera, and rebooted nothing.   any ideas....

[Max3Aj]

@Harryz20, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

Sorry to hear your camera has stopped working on your HP Spectre x360 - 13-aw0023dx. You've already tried reinstalling drivers and rebooting, which is a great start. Let's try a few more steps to get your camera working again:

Check Camera Privacy Settings

1. Go to Settings > Privacy > Camera.
2. Make sure Camera access for this device is turned On.
3. Ensure that Allow apps to access your camera is also On.
4. Scroll down and check that the app you're using (e.g., Zoom, Teams, Camera app) has permission.

Use HP Hardware Diagnostics

1. Turn off the laptop.
2. Press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics UEFI.
3. Select Component Tests > Webcam and run the test to check hardware functionality.

Check Device Manager

1. Press Windows + X > Device Manager.
2. Expand Imaging Devices or Cameras.
   • If the camera is listed, right-click and choose Enable (if disabled).
   • If there's a yellow warning icon, right-click > Uninstall device, then restart.
3. If the camera is missing, click View > Show hidden devices.

BIOS and Windows Updates

• Go to HP Support and install the latest BIOS and chipset drivers for your model.
• Also, ensure Windows is fully updated via Settings > Windows Update.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Harryz20]

Thank you very much, however the camera is not found on reboot, update to BIOS, Update to window....any other ideas, thanks so much

[Max3Aj]

@Harryz20, Thank you for your response.

And Thanks for trying those steps. Since the camera is still not detected, let’s go a bit deeper:

Check BIOS Settings for Camera Disable Option

Some HP Spectre models have a BIOS-level option to disable the camera.

• Reboot the laptop and immediately press Esc repeatedly, then press F10 to enter BIOS.
• Look for settings under Advanced > Device Options or Security.
• Ensure the Integrated Camera is enabled.
• Save and exit BIOS.

Check for a Physical Kill Switch or Function Key

Some Spectre models have a physical camera kill switch or keyboard shortcut (e.g., F8 with a camera icon).

Make sure it hasn't been accidentally toggled off.

Check Windows Services

• Press Win + R, type services.msc, and press Enter.
• Make sure Windows Camera Frame Server is running.
• If it's set to "Disabled", right-click > Properties > set it to Manual or Automatic > Start the service.

Check USB Controller Devices

It’s possible the camera is integrated via USB:

• Go to Device Manager > Universal Serial Bus controllers.
• Right-click each USB Root Hub > Properties > Power Management > uncheck “Allow the computer to turn off this device to save power”.
• Do the same for any Intel USB 3.0/3.1 extensible Host Controller.

Run HP Cloud Recovery Tool (if nothing works)

As a last resort, back up your data and use the HP Cloud Recovery Tool to do a clean reinstall of the factory OS image. If the issue persists even after a full reset, it is very likely a hardware failure.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support