Camera

[Beto16]

My laptop camera has stopped working and I can't reinstall it.

[Max3Aj]

@Beto16, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here are some effective steps to troubleshoot and fix the camera issue on your HP ENVY x360 15.6" 2-in-1 Laptop (15-ew0000) running Windows 11: 

Enable Camera Access in Settings

• Go to Settings > Privacy & Security > Camera.
• Ensure Camera access and Let apps access your camera are both turned ON.
• Scroll down and make sure the apps you want to use (like Zoom, Teams, etc.) have permission.

Run the Camera Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Find and run the Camera troubleshooter.

Reinstall or Update the Camera Driver

• Press Win + X → Device Manager.
• Expand Cameras or Imaging Devices.
• Right-click your camera → choose Uninstall device.
• Restart your laptop—Windows should reinstall the driver automatically.
• Alternatively, right-click and choose Update driver → Search automatically.

Reset the Camera App

• Go to Settings > Apps > Installed apps.
• Search for Camera, click the three dots → Advanced options.
• Click Repair, and if that doesn’t work, click Reset.

Check for Windows and BIOS Updates

• Open HP Support Assistant and install all recommended updates.
• Also check Windows Update for any pending updates.
• You can also update the BIOS from HP official support site.

You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support