Can move cursor but not click on touchpad

[lam712]

Without warning, I can't click on anything with my touchpad. I did not install anything new or update anything. I was hoping I just clicked something off, but can't seem to find it. I have uninstalled driver, restarted laptop twice. Updated driver to latest version. Set touchpad to default. The strange thing is that when I try to do the steps in support, the options shown are not listed when I open up Symantec touchpad settings. There is no box to click for clickpad or no click settings to change. I have attached a USB mouse and it works fine. 

Thanks.

[Echo_Lake · Accepted solution]

@lam712

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing an issue with the touchpad not responding correctly and I appreciate your efforts to try and resolve the issue.

Let's try this steps:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

To run the tests, click Mouse/Touchpad. Select the test you want to run, and then click Run once. Follow the instructions to complete the test.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[lam712]

Thank you so much! The touchpad completed the testing fine and when the computer was restarted, everything it back to normal!

[Echo_Lake]

Hi @lam712 ! 
You're welcome and thanks for the reply,

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 👍