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‎09-29-2022 09:24 AM

HP Recommended
Operating System: Microsoft Windows 11

I recently bought the laptop model HP 17-cp0021na and have a Dell monitor which I want to connect to via USB c connection but when I plug it in it doesn't start to charge the laptop or show the display in the monitor. I can connect to this via my Dell laptop fine witht he same wire so unsure why this doesn't work, please help!!

1 REPLY 1

‎09-29-2022 01:33 PM

HP Recommended

@Nealp 

 

The specs of your machine is

 

             https://support.hp.com/au-en/document/c07967990

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use


     Monitor 1: HDMI direct cable,

     Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

 

                                    USB to HDMI Adapter

 

For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
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