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‎08-28-2024 07:40 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11 
help me(

good evening, according to the stated specifications, my laptop should show a 144Hz image, but in the windows (activated) settings I can only select 60 or 40Hz. Omen Gaming Hub is set to performance mode, I have all the latest drivers, including BIOS. I tried using the Custom Resolution Utility to set the resolution to 144 Hz, but it didn’t help.

Category:
5 REPLIES 5

‎08-28-2024 09:19 AM

HP Recommended

Hi @knoife 

 

You should indicate the SKU that has this form ASDFG#ABC, to verify if your model has a 144 Hz display, then remember that you can only activate the 144 hz with a resolution (1920 × 1080),

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‎08-28-2024 11:51 AM

HP Recommended

can you tell me where i can find the SKU, if i threw away my laptop box and lost a purchase receipt?

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‎08-28-2024 11:58 AM

HP Recommended

In Hp Suppoort assistant 

 

https://youtu.be/_N8BfdCvMRg

 

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‎08-28-2024 01:26 PM

HP Recommended

knoife_0-1724873184941.png

there's my product & serial numbers

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‎08-28-2024 01:54 PM

HP Recommended

 

Does not use 144 Hz display

 

64V31EAL85996-LQ1PNL,16.1 FHD AG UWVA 250n flat eDP, BOE

 

L85996-LQ1 HP original FHD display 60Hz - sparepartworld.com

 

Type your serial number (s/n) in the following link

 

HP PartSurfer

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