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‎08-28-2024 07:40 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11 
help me(

good evening, according to the stated specifications, my laptop should show a 144Hz image, but in the windows (activated) settings I can only select 60 or 40Hz. Omen Gaming Hub is set to performance mode, I have all the latest drivers, including BIOS. I tried using the Custom Resolution Utility to set the resolution to 144 Hz, but it didn’t help.

Category:
5 REPLIES 5

‎08-28-2024 09:19 AM

HP Recommended

Hi @knoife 

 

You should indicate the SKU that has this form ASDFG#ABC, to verify if your model has a 144 Hz display, then remember that you can only activate the 144 hz with a resolution (1920 × 1080),

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‎08-28-2024 11:51 AM

HP Recommended

can you tell me where i can find the SKU, if i threw away my laptop box and lost a purchase receipt?

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‎08-28-2024 11:58 AM

HP Recommended

In Hp Suppoort assistant 

 

https://youtu.be/_N8BfdCvMRg

 

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Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support
Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support
youtu.be/_N8BfdCvMRg
This video is updated https://youtu.be/Q_nXHK1E3tQ. This video shows how to quickly find your HP laptop name, product number, and serial number. Learn what these different numbers mean, and then see some of the ways to find these numbers using the HP Support Assistant, System Information, physical
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‎08-28-2024 01:26 PM

HP Recommended

knoife_0-1724873184941.png

there's my product & serial numbers

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‎08-28-2024 01:54 PM

HP Recommended

 

Does not use 144 Hz display

 

64V31EAL85996-LQ1PNL,16.1 FHD AG UWVA 250n flat eDP, BOE

 

L85996-LQ1 HP original FHD display 60Hz - sparepartworld.com

 

Type your serial number (s/n) in the following link

 

HP PartSurfer

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