Can't get my keyboard backlighting to work

[Need_help_pls]

I have looked at my specifications for this model and was told verbally and through specification information that this laptop has a backlit keyboard. It has worked sporadically and for short periods of time, which I assume is 30 seconds. There is no button on my keyboard for it and I went in to BIOS to make sure it was enabled and to choose the timing for it and it is still not working. What else can I do? The backlit keyboard was one of the main reasons that I chose this model.

[Dragon-Fur]

@Need_help_pls 

Welcome to the HP Community Forum.

Observations

• Backlit keyboard is an optional feature on this series.  Reference:  Maintenance and Service Guide  >> Page 15
• No back light key icon on the top row of keys  = no backlit keyboard.
• When it is included as a feature in the hardware, the backlit keyboard is enabled by default on consumer machines.
• Consumer grade systems typically do not include access to the Advanced section of the BIOS where the timeout = never setting is located

We cannot know / check / verify whether any feature has worked for you in the past.

Without a key icon to switch on the back light, I cannot understand how the feature would exist on the keyboard.

If these observations are incorrect,

If the product is still in Warranty,

Submit a warranty repair order with HP Support.

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HP Pavilion x360 15.6 inch 2-in-1 Laptop PC 15-er0000 

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