• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Pavilion dv7
Microsoft Windows 10 (64-bit)

So I have about a 9 year old laptop, model DV7 6B01TX (it still runs well enough for what I need it for which is why I'm putting in the effort to get it to work haha). It originally ran win7, then I upgraded to win10 with zero issues. Several months ago I had some issues and reinstalled win10. I had difficulties getting the graphics drivers to play nice after the install. I have Intel HD 3000/AMD HD 6700M switchable graphics.

 

When I did the install I got the latest drivers from the HP site for my model. I installed them, then after awhile the computer would crash and I'd have to uninstall the drivers with DDU. With some help from reddit I worked out it was windows update updating the AMD driver and causing the issue. I stopped windows from applying that update and it's been fine since.

This leaves me with the issue where the Intel graphics are fine but there's no driver for the AMD graphics. It just shows as Microsoft basic display adapter in device manager. When I try updating with sp55092 I get an error saying "Driver Install: the driver package does not specify a hardware identifier"

 

I'm completely stumped as to how to get this to work so any ideas would be amazing.

1 REPLY 1
HP Recommended

@Infinity293 

You may very well be stuck -- as the only drivers that will work properly in your laptop  are the HP drivers -- and if those do not work anymore, there are no working alternatives.

 

This issue is that HP stops updating their drivers for a laptop after a few years -- but Windows 10 keeps updating month after month after month.  Eventually, you reach the point where the new Win10 version needs new drivers, but there are no new HP drivers for it.  That sounds like what has happened to you -- and there is no fix for that.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.