• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76T03AV)
Microsoft Windows 11

All games automatically opens via Intel Graphics instead of NVIDIA 4060. It happens even when I set up the Nvidia Control Panel - 3D settings, adding the game to the list and push it to use only 4060. Also I've tried to change on the global settings of 3D settings in the control panel to 4060, doesn't help. I tried to add game in the Dispay Settings - Browse and after - High-performance NVIDIA processor has been chosen for the game I need. Doesn't helped. I tried to force it to open with DX11 and DX12 via steam, doesn't help, I tried to update BIOS / all Video drivers Intel Graphics + NVIDIA via "Nvidia App", also searched a solution via ChatGPT, tried everything it advised including all the drivers and after many spent days and money on this laptop I feel that it's better I didn't buy it.... Finally I could open the game... only when I turned off this Intel Graphics all the games are working, but with heavy lags, that makes impossible to play... 

Example of one of mistakes that fixed when I turned off an Intel Graphic: 
The UE4-Hotel_Renovator Game has crashed and wil close
LowLevelFatalError[File:Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x0 - 'S_OK')

Dragon Age: The Veilguard, was fixed by the same way:
DirectX Error
DirectX function "m_render->createSwapChain(&swapChainDesc,FULLSCREENdESC, m_hWnd, &m_swapChain.assignGet())" failed with DXGI_DEVICE_REVOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occured." GPU: "NVIDIA GeForce RTX 4060 Laptop GPU", Driver: 56603. This error is usually caused by the graphics driver crashing; try installing the latest drivers. DeviceRremovedReason: S_OK ("No error occured.").
GPUBreadcrumbs:

The question is: what exactly I need to do to make it work normally and all the games starts to load with 4060 instead of Intel Graphics, because all the known methods didn't help and only thing that I didn't try it's to go in the BIOS and change something there. But I hope I just miss some extra drivers or something, it shouldn't be like everyone who buys these gamers laptops just can't play any new game when this is why this laptop actually was created... to play games? Or struggle with drivers, sorry but I spent quite a lot of money(few salaries) and now a week of my time and I really beleive it have solution... 
Thank you

3 REPLIES 3
HP Recommended

I have the exact same laptop. Everything was working fine until this past week. It might be a problem with this laptop specifically. Ill let you know if I ever find an answer to the problem.

 

HP Recommended

Hi @Eloxis,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It seems like you've tried most of the typical solutions to force games to launch with the NVIDIA 4060 GPU, but the issue persists. The errors you're seeing are common with laptop systems that have hybrid graphics (integrated Intel GPU + dedicated NVIDIA GPU), and sometimes, it can be a bit tricky to get everything working correctly.

 

Here are a few additional steps you can try to resolve the issue:


BIOS Settings:

There might be a setting in your BIOS related to graphics. Sometimes, disabling the integrated Intel graphics entirely (or setting the primary GPU to the NVIDIA card) can solve this issue. Here's what to do:

  • Restart your laptop and enter the BIOS (usually by pressing F2 or DEL during startup).
  • Look for a section related to Display, Graphics Configuration, or Advanced Settings.
  • Check if there's an option to set the Primary Display Adapter or GPU to NVIDIA instead of Auto or Intel.
  • If you see an option to disable the integrated Intel GPU, try turning it off. This can help ensure that the NVIDIA card is used exclusively.
  • Save and exit the BIOS, then try launching your games again.

Force Game to Use NVIDIA GPU in Windows Settings:

You've already done this through the NVIDIA Control Panel, but let's make sure everything is configured correctly through Windows:

  • Right-click on your desktop and select Display settings.
  • Scroll down and click on Graphics settings under the "Multiple displays" section.
  • Click on Browse, and find the .exe of the game that you want to run.
  • After adding the game, select it in the list, then click on Options.
  • Select High performance (which should show your NVIDIA GPU) and click Save.

Ensure the NVIDIA GPU is Set to Default in Device Manager:

Sometimes, the system might be defaulting to Intel due to improper configurations in Device Manager:

  • Open Device Manager (press Win + X and choose Device Manager).
  • Expand the Display adapters section.
  • Right-click on your Intel Graphics adapter, select Disable device (make sure you only disable Intel, not NVIDIA).
  • Restart your laptop to ensure the NVIDIA GPU is used by default.

Check NVIDIA Control Panel Power Management Settings:

Make sure the power settings are optimized for performance:

  • Open the NVIDIA Control Panel.
  • Go to Manage 3D Settings.
  • In the Global Settings tab, ensure Power management mode is set to Prefer maximum performance.
Raj_05
HP Support Community Moderator
HP Recommended

Reinstall or Rollback Drivers:

You might be using an unstable version of the NVIDIA driver. To ensure the drivers are functioning optimally:

  • Download the latest NVIDIA drivers from the official NVIDIA website and perform a clean installation (this will remove previous driver versions).
  • Alternatively, you could try rolling back the driver if this issue started after a recent update:
    • Go to Device Manager, right-click on your NVIDIA GPU, choose Properties, and go to the Driver tab.
    • Click on Roll Back Driver if the option is available.

Set Game-Specific GPU in NVIDIA Control Panel:

If certain games are still not recognizing the 4060, you can force them individually in the NVIDIA Control Panel:

  • Open NVIDIA Control Panel.
  • Go to Manage 3D settings.
  • Under the Program Settings tab, select the game from the drop-down menu.
  • For the selected game, choose High-performance NVIDIA processor under the Preferred graphics processor option.

Uninstall Intel GPU Software:

Sometimes, the Intel GPU drivers and software may conflict with the NVIDIA drivers. If possible, try uninstalling the Intel graphics drivers and see if it helps, as it could be causing the system to default to the Intel GPU. Use Device Manager to uninstall the Intel GPU and then reboot your system.

Windows Power Settings:

Ensure that your power settings are set for maximum performance:

  • Right-click the battery icon in the taskbar and choose Power Options.
  • Select High performance (if available) or Ultimate Performance mode.
  • This ensures the system is using the GPU for gaming without throttling down.

Check for BIOS/Driver Updates:

You’ve mentioned updating your BIOS and drivers, but it’s worth double-checking for any recent updates, especially those for the graphics system.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.