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- Cannot connect display "display connection might be limited"

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06-13-2019 12:09 PM - edited 06-13-2019 12:29 PM
Hi!
Suddenly I have some troubles with my HP Envy 13. When I plug in my HDMI to usb c adaptor, systems says "display connection might be limited", and the laptop doesn't see the external display. Yesterday everything was ok, and from this morning I cannot connect any display.... I've tried with two displays and two adaptors which were working properly before, and every time I see the same message "display connection might be limited". Can someone give me any advice? I have no idea what to do:(
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Accepted Solutions
06-15-2019 03:41 PM
Welcome to the HP Support Community!
I recommend you update the BIOS and graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
06-15-2019 03:41 PM
Welcome to the HP Support Community!
I recommend you update the BIOS and graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee