Cannot connect hp envy x360 to TV with HDMI

[simonbouchard66]

I cannot use my TV (Panasonic Plasma TV) with my laptop through HDMI.

When I plug it in I can see the connection works because I can see "PanasonicTV0" under Select a screen in the Intel HD control panel.

However, the screen says no signal.

Also in Intel HD, if I click the Detect button in the multiple screens section, a popup message says there is no screen detected.

Windows does not see any other display either under the display settings page.

I have another Dell PC running Windows 10 that can connect without issues.

On the HP Envy x360, everything is up to date with the HP Support Assistant.

Please help!

[DavidSMP · Accepted solution]

@simonbouchard66,

Good Day. Thank you for posting your query in the HP community.  I reviewed the post regarding HDMI issues with the computer. Fabulous description and excellent troubleshooting were done by you. Great job! Kudos to you on that score. 🙂

For me to assist you with accurate information I would require more information regarding this.

• Did you connect it to another external TV or screen to it and check if it works?
• Did you try multiple HDMI cables?
• Please provide the complete model# of the computer to assist you better.

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe  after following the on-screen instructions and selecting the correct Operating system.
• If it still does not fix the issue, please perform the relevant steps for HDMI related issues from this link: http://hp.care/2rKIvXg regarding video issues. If there is no hardware issue with the computer, this should do the trick for you.
   
• For further assistance please check this link: http://hp.care/2BQIxVY (HP Notebook PCs - HP DisplayPort)
   
• Link 2: http://hp.care/2fEmlF3 (Connect your PC to your TV through HDMI (and More)
• Link 3: http://hp.care/2BRLIgv (HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8, 7)

Some of these links are third party links. Please follow only instructions on it. Do not click on any image, link, ad, download, popup or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[simonbouchard66]

Dear DavidSMP,

you troubleshooting worked!

In fact the only step I did to resolve the issue was the first one provided : uninstall the display video drivers.

After booting up, Windows 10 reinstalled the drivers automatically. I then tried to hook up my PC to the TV and it instantly worked.

So thumbs up to you and a bing thank you!

[DavidSMP]

@simonbouchard66,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you.

I hope the unit works great and stays healthy for a long time. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[sebascarra]

I was having the same problem!! Updating the BIOS did the trick in my case (updating the video drivers was not enough).

Thanks!!

[ZAHRA2019]

Hi there,

Thank you for your detailed explanation.

I have tried updating BIOS but does not work (it updated well, even restarted my laptop). Further, how do I know my BIOS is updated? I do not see Diplay Adapters in my Device Manager after the BIOS update.

My apologies, I am not an expert in IT or operating systems on computers and so I am not sure whether I did the right thing. Please advise.

[TTTPB]

Following same directions due to same issue. On the drop down at display adapters I don’t have a choice to uninstall “driver”. Did you mean uninstall “device”? I want to be sure I do exactly what you mean?

[simonbouchard66]

Yes you need to uninstall the "device". After that, restart Windows and the device should reinstall.

That fixed my issue and I was able to use the hdmi output on the TV.

Hope this helps.