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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Cannot connect to external monitor

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04-30-2022 11:44 PM
I have been having this problem for a long time, and am really at a loss at this point.
Whenever I connect my laptop to my monitor via a usb-c hdmi adaptor, the connection is recognised with my laptop flickering before returning to normal.
Going to the display settings, I see that the monitor is connected but "display 2 is not active".
I assume this is likely a problem with the driver installed on my laptop but I have had no luck.
So far I have tried the following:
- Update drivers
- Use old drivers
- Update bios
- Updated thunderbolt 3 drivers
- Changes HDMI-adaptors and HDMI cables
- Complete factory reset
- Changes framerate settings
- Projection settings
- Powering down my monitor
- HP Support assistant
- Updating to Windows 11
But nothing works and can show an image on my monitor.
Any help would be greatly appreciated.
05-01-2022 12:20 AM
The same thing happened on my laptop. When I try connecting the laptop to an external display, it shows that is it connected but the second monitor does not display the output. I felt the problem was with my HDMI port, but before that conclusion, I installed Windows 7, 8, and 11 and the problem persisted. I assumed then that it might be a driver issue so I updated, but still, it did not work. So I decided now to just manage just my laptop screen till I can get a better laptop.
However, for you, try to download and install the Nvidia driver v442.92
This might likely fix the challenge you are facing.
05-01-2022 02:42 AM
This is definitely possible.
I've heard the USB-C ports are known for breaking down and not having a stable connection.
Im going to try soon to use a USB-A to HDMI adapter and see if that works. If it doesn't, I'm out of luck.