Cannot contact HP support as serial number is 'invalid'

[jowidaoidwa]

I have been trying to return my HP MPP 2.0 Tilt pen for weeks, but I have been met with nothing but errors and frustration. Any time I try to contact a HP support assistant, the online form requests a serial number. I have the serial number printed on the back of the box - which I know to be correct, as 'S/N' is written right next to it. When I type this into HP support's website, however, I get an error saying that I must 'enter a valid serial number', and it does not let me proceed. Furthermore, even on HP phone numbers, when I try to contact an agent directly, the automated system says it will 'send a text message with a link' - I have been waiting days for this to arrive, and have double checked the phone number it is sending to is correct, but still have received no response. This is truly unacceptable service, and I would appreciate a resolution as soon as is possible.

Thanks, Joe

[A_Gayathri]

Hi @jowidaoidwa,

Welcome to the HP Support Community

I understand you are facing an issue with your Cannot contact HP support as the serial number is 'invalid'. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

 Refer to this document for steps to find the product details. 

please check the latter O and Zeros may differ 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[jowidaoidwa]

The private message reads as if you did not even read my post. I cannot contact the technical support, because to follow the steps you have given and find the phone number, the serial number must be entered; this aspect not functioning correctly is the whole point of the post.

[sandytechy20]

@jowidaoidwa 

Welcome to the HP support community.

You can check with the nearest HP service center to fix the issue.

Here is the link to find the local service center:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.