• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-25-2021 07:04 AM - last edited on ‎11-25-2021 09:49 AM by Moderator

HP Recommended
Product: HP ENVY Notebook - 15-ae120nw (ENERGY STAR)
Operating System: Microsoft Windows 11

I have an HP ENVY Notebook - 15-ae120nw (ENERGY STAR) laptop running Windows 11 and Acer 32inch 4k external display. I cannot configure the laptop to display 4k@60Hz (3840x2160) on this external screen.

 

any suggestion will be appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2021 02:24 PM

HP Recommended

OK.

Well, it is not really possible to get a good image from your notebook to the screen.

If you need only for work purposes you can find USB 3.0 to HDMI adapters ( with DisplayLink technology) which can provide  4K resolution. It would probably not be great for multimedia purposes.

 

Hope it helps,

David

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎11-25-2021 09:15 AM

HP Recommended

Hi,

The HDMI port on the notebook does not support 4K

It has

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

 

Hope it helps,

David

Was this reply helpful? Yes No

‎11-25-2021 11:11 AM

HP Recommended

Hello,

Thank you so much David for your reply but my question is, how do I get the 4k 60Hz and what to do to get the 4k 60Hz resolution?

 

Thanks in Advance

Tags (1)
Was this reply helpful? Yes No

‎11-25-2021 02:24 PM

HP Recommended

OK.

Well, it is not really possible to get a good image from your notebook to the screen.

If you need only for work purposes you can find USB 3.0 to HDMI adapters ( with DisplayLink technology) which can provide  4K resolution. It would probably not be great for multimedia purposes.

 

Hope it helps,

David

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-25-2021 02:29 PM

HP Recommended

@Imemdad 

 

Sorry, did you read reply from @iomare 

 

The HDMI port on the notebook does not support 4K

It has

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.