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- Cannot pair HP Pen spen-hp-01 to Spectre x360

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08-04-2020 09:24 PM
I bought this pen, which is a active stylus, as a replacement to my pen i got with my laptop. my laptop is the spectre x360 convertible. I've tried clicking to links with no luck nor have I had any success connecting my pen to my laptop. i have tried everything. please help
08-04-2020 11:29 PM
Does your computer support an Active Stylus?
You can verify whether the stylus is supported using the HP Virtual Assistant.
Notes
Not every notebook supports a stylus.
Depending on the stylus, you may need a control or driver.
HP Pen / 1MR94AA
If the computer model fully supports the HP Pen / stylus, you might find the HP Pen Control in your computer's category Software and Drivers.
If the stylus is not supported, the Pen Control or Driver will not make any difference.
The Tilt Pen requires a driver. The driver is sensitive to the version of Windows 10 you are running.
Category Driver-Keyboard, Mouse and Input Devices
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Look for Compatible Product(s) using the HP Virtual Agent - HPVA
Compatibility Check
Check the data for yourself using the HP Virtual Assistant
Consumer systems can open the agent at the product homepage.
Consumer Notebook Examples: Notebook, Pavilion, Spectre, Envy, and others
- Open the Support Home for your Computer.
- Click / Open the Virtual Agent (lower right corner of the homepage screen / web page).
- Wait for the Virtual Agent to be ready to receive your question.
- Ask your question – For example, ask: “Which pen is compatible with my computer?”
- Follow the prompts, answer the questions.
- NOTE that in most cases, it is enough to search at the "series" level, or select a model similar to yours from the list within your model series.
- Note that a compatible product result does not guarantee the HP Store carries that product in stock.
- Thanks for using the HP Virtual Assistant.
Example Questions:
Which dock is compatible with my computer?
Is Thunderbolt dock compatible with my computer?
Which pen is compatible with my computer?
Notes:
- A compatible product result does not guarantee the HP Store carries that product.
- If you “Finish” the Virtual Assistant chat session, the assistant uses the data to improve the behavior.
- The HP Virtual Assistant is not yet true “AI”, but finishing the inquiry does help the software get better over time.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
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