Cant find webcam driver

[Cecil_123]

I have been finding it difficult to use my in-built webcam on my Hp 15 bs0xx . Cant find the webcam driver and no method i have tried online works .Any suggestions?

[A_Gayathri]

Hi @Cecil_123 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble finding and installing the webcam driver for your HP 15-bs0xx laptop running Microsoft Windows 10 (64-bit), you can try the following steps:

Device Manager:

• Press Windows Key + X and select "Device Manager" from the menu.
• Look for the "Imaging devices" or "Cameras" category.
• Right-click on your webcam device (it might be listed as "HP Truevision HD" or something similar) and choose "Update driver."
• Select "Search automatically for updated driver software" and let Windows search for the driver online.

HP Support Website:

• Visit the official HP Support website. Software and Drivers for HP 15-bs000 Laptop PC
• Enter your laptop model (HP 15-bs0xx) and navigate to the drivers section.
• Download and install the latest webcam driver available for your specific model.

Windows Update:

• Make sure your Windows operating system is up-to-date. Sometimes, Windows Update can automatically find and install the necessary drivers.
• Go to "Settings" > "Update & Security" > "Windows Update" and click "Check for updates."

HP Support Assistant:

• If you have HP Support Assistant installed on your laptop, open it and check for driver updates. It may help you identify and install the missing webcam driver.

Check the BIOS/UEFI Settings:

• Access your laptop's BIOS/UEFI settings during the startup (usually by pressing a key like Esc, F2, F10, or Del).
• Look for any webcam-related settings and ensure they are enabled.

Restore Point:

• If you recently installed or updated drivers and the webcam stopped working, you can use System Restore to go back to a point where the webcam was working. Search for "Create a restore point" in the Start menu to access this feature.

I hope this helps. 

Take care and have a good day.-

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