Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-13-2023 11:42 AM - edited ‎10-13-2023 11:43 AM

HP Recommended
Product: HP EliteBook 820 G3 Base Model Notebook PC
Spoiler
 

Hi, I just got a new laptop and am having issues with not being able to move my cursor whilst holding down a key. I've looked up tutorials online to fix this, almost all of them said to go to the Device Settings in Mouse Properties and turn off palmcheck, but I don't have a Device Settings tab in my Mouse Properties window. (image included below)

 

The only other thing I could find was this tutorial saying you could also disable it directly through the registry. I tried that as well but it didn't work either. I've also tried to update the touchpad drivers through Device Manager, but it says they are the most up-to-date drivers I have and I couldn't find any online. I've never looked for drivers before though so maybe I was just looking in the wrong places?

 

If anyone can help it would be greatly appreciated, thanks!

 

HestiaHearth_0-1697218823025.png

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.