Certain keys on key board (number keys except 5 and 6, plus forward and downward) is not responding

[YFN]

At first I have to press those keys very hard for several times to get them respond, and now they are not responding at all.

I've tried using the system diagnostic and reinstall the keyboard from the device manager, while neither works.

Other keys are working just fine. 

[Nirvana_95]

Hi @YFN 

Welcome to the HP Support Community. I see that you are having issues with your keyboard. Do not worry, I am here to help you with it.

May I know if an external keyboard works fine on your system?

Did you try using On-Screen Keyboard? If yes, may I know the outcome of it?

Also, could you test your keyboard using an HP Support Assistance application? Here is a link that will help: https://support.hp.com/us-en/document/ish_3152513-2896757-16 

Please update drivers on your system using the link here.

Hope this helps! Keep me posted on the outcome.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

[Nirvana_95]

Hi @YFN 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @YFN

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community).  

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[YFN]

Hi:

I don't have access to an external keyboard, I tried the on-screen keyboard and it works fine. 

I also tried the system diagnostic tool to do a keyboard test, it shows the same issue while doesn't help solving it, a screenshot is attached. 

I reckon it would be some hardware problem instead of software, may have to head to one of your local service centre to get repaired. Should only cost a small amount of time and money to get it fixed? 

[Nirvana_95 · Accepted solution]

Hi @YFN

Thanks for trying the steps. I see that you are facing keyboard-related issues with your HP system. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.