Charging problem

[ID_8232508]

Hp laptop a guy was coming from the reliance mall after he go laptop face a charging problem a guy was coming because hp laptop keys not working.Please help me fastly 

[Sneha_01]

Hi @5CD313DSTF,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop is having charging issues and you’re also experiencing problems with the keyboard, here’s a structured approach to address these problems:

1. Charging Problem

**a. Check the Power Adapter and Cable:

• Inspect for Damage: Ensure the power adapter and cable are not damaged or frayed.
• Try a Different Outlet: Plug the charger into a different power outlet to rule out issues with the outlet.

**b. Examine the Charging Port:

• Inspect for Obstructions: Check if the charging port on your laptop is clean and free from debris or obstructions.
• Look for Damage: Ensure there is no visible damage to the port.

**c. Test with Another Charger:

• Use a Different Charger: If possible, try using another compatible HP charger to see if the problem persists.

**d. Perform a Battery Reset:

• Remove the Battery (if removable): Turn off the laptop, unplug it, and remove the battery.
• Hold the Power Button: Press and hold the power button for about 15 seconds to discharge any residual power.
• Reinstall Battery: Put the battery back in, plug in the charger, and turn on the laptop.

**e. Check Battery Health:

• HP Battery Check: Use HP Support Assistant or a similar tool to check the battery’s health and status.

2. Keyboard Not Working

**a. Restart the Laptop:

• Reboot: Sometimes a simple restart can resolve keyboard issues.

**b. Check for Physical Damage:

• Inspect Keys: Look for any stuck or physically damaged keys.

**c. Update or Reinstall Keyboard Drivers:

• Device Manager: Go to Device Manager (right-click Start button > Device Manager).
• Keyboard Drivers: Find “Keyboards,” right-click your keyboard device, and choose “Update driver” or “Uninstall device” (then restart the laptop to reinstall the driver).

**d. Check for Windows Updates:

• Update Windows: Ensure your Windows operating system is up to date, as updates can fix hardware compatibility issues.

**e. Perform a System Scan:

• Run Diagnostics: Use HP’s built-in diagnostics tools to check for hardware issues.

3. Combine Charging and Keyboard Issues

**a. Ensure Proper Power Supply:

• Power Connection: Ensure that your laptop is connected to a stable power source and charging correctly.

**b. Check for Overheating:

• Ventilation: Make sure the laptop isn’t overheating, which can sometimes affect performance and functionality.

**c. Inspect for System Errors:

• Run a Full System Scan: Use antivirus and system diagnostics tools to ensure there are no software issues causing the problems.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support