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‎09-17-2022 12:43 PM

HP Recommended
Product: HP EliteDisplay E190i 18.9-inch LED Backlit IPS Monitor
Operating System: Microsoft Windows 11

Connecting monitor to notebook via Display Port and USB 2.0 cables and get check video cable message. Have rebooted both devices but still not working. What am I doing wrong? Thanks. 

Category:
1 person had the same question
3 REPLIES 3

‎09-17-2022 02:32 PM

HP Recommended

@Ian07 

 

This is an old monitor/display. How do you connect your USB cable ? Please check the Display port cable first. Can you use DVI or VGA cable to connect ? What is your computer ?

 

Regards.

BH
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‎09-18-2022 04:21 AM

HP Recommended

Thanks for your reply.  I have an HP Pavilion laptop 14. I’m connecting a USB cable to the upstream connection on the monitor.  I’ve also tried a VGA cable but get the same problem. Thanks. 

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‎10-01-2022 08:15 AM

HP Recommended

Is there any further guidance that could be provided following my last message? Thanks. 

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