Chromebase is on but screen is black can't get it to load anything

[RhondaH13]

Used to be able to touch corner of screen to launch chrome. It doesn't do anything now and the chrome button on keyboard doesn't work as the Bluetooth isn't connected when computer is sleeping.  

[Treeko]

Hi @RhondaH13 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Please confirm if you had clean the device recently.

Take care and have a good day.

Treeko

HP Support

[RhondaH13]

I haven't cleaned it, last time I used it I was asked to update Chrome. Clicked on yes like I always have and it hasn't worked since. The power light is on.  I've unplugged it and tried reserting it and the screen won't come on. Its only a year old. 

[Treeko]

Hi @RhondaH13 

Please check if you can enter the BIOS menu by following the below steps

1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F2 once.

If you can, 

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[RhondaH13]

This isn't a chromebook its a chromebase with a tough screen and a Bluetooth keyboard. There is no F2 on the keyboard and as far as I know it isn't even connected because the computer acts like its asleep.

[RhondaH13]

Touch screen not tough screen sorry

[Treeko]

Hi @RhondaH13 

Thank you for confirming.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support