Chromebook thinks I don't have a camera

[Ella74]

My Chromebook thinks I do not have a camera! any time I try to use my camera a not pops up that usually says "camera not found" or "camera not detected". I can't use my camera at all! I've tried deleting the apps that use my camera and re-downloading them but it still wont work, I've also tried restarting my computer and making new accounts!

[Nal_NR]

Hi @Ella74,

Welcome to the HP Support Community.

I'd like to help!
 

1. The first thing you'll want to do is to make sure that the camera isn't obscured or damaged.
2. Next, try to power down your Chromebook and power it back up again.
3. Open the app launcher or press the Search key to locate the Camera

Click on the built-in Camera app to see if it is working.

1. Open another app that uses the camera (like Zoom, Meet, etc) and see if it works there.
2. If you're still having problems, open the Settings app.
3. Click on Device.
4. Click on Advanced.
5. Scroll down to Reset Settings/Powerwash, and click on Reset.

1. You will have to restart your computer to reset, so click on Restart.
2. When the Chromebook boots up, click on Powerwash.
3. Click Continue.
4. Follow the steps and then you can sign in and set up your Chromebook again.

It may seem condescending or overly simple, but oftentimes the problem with your Chromebook camera is software-related and can be fixed by a simple resetting or a slightly more complex (but not overly so) power washing of the system. If the problem is hardware-related, then it needs to be checked.

Hope this helps! Keep me posted for further assistance.
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