Chromebook x2 11 touchscreen stopped working but works with my stylus

[claudiaK8]

My Chromebook x 2 11 touchscreen has stoppped working with my finger but it works using a styls.  Can anyone please help me with a solution please?  Many thanks

[Nal_NR]

Hi @claudiaK8,

Welcome to the HP Support Community. 

I'd like to help!

f your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works.

1. Wipe off any dust or dirt on your touchscreen.
2. Reset your Chromebook hardware.
3. Reset your Chromebook to factory settings.

(This is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party link meant only for viewing information).
 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!