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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Chromebook x360 (11.6 in screen)
Chrome OS

Hello, my new HP Chromebook flips the screen over (like it is going to tablet mode) when I am typing or working normally. Shutting the screen and reopening it works for a minute, but then the problem persists, basically making the device unusable. 

 

Anyone have any fixes? If I could just lock the screen in laptop mode I would be happy, but couldn't find a way to do this. 

 

Thank you!

1 REPLY 1
HP Recommended

@SC217,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is switching to tablet mode when you are typing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash > Continue.
  5. Follow the steps that appear and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Once you've reset your Chromebook:

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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